Refund Policy

This Refund Policy is part of our Terms of Service and applies to all subscriptions to the Elevion Service operated by Frost Software LLC.

1. Free trial

New customers may be offered a 7-day free trial. No charges are made during the trial. You may cancel at any time during the trial from your account settings, and no payment will be taken.

We will send you an email reminder approximately 24 hours before the trial ends. If you don't cancel, your subscription begins automatically at the rate published at the time of signup.

2. Monthly subscriptions

• Monthly subscriptions are billed in advance, each month, until you cancel.
• If you cancel, your subscription remains active until the end of the current billing period — you keep access, and no further charges are made.
• We do not provide refunds or credits for partial months unless required by law or explicitly stated in this policy.

3. Annual subscriptions

• Annual subscriptions are billed in one upfront payment for 12 months of service at a discount vs. monthly pricing.
• You may request a full refund within 14 days of the initial purchase of an annual subscription, provided no usage-based feature limits have been exceeded.
• After day 14, annual subscriptions are non-refundable. You may still cancel to prevent renewal at the next anniversary.

4. Failed payments

If a scheduled renewal payment fails, we will attempt to retry the charge and send you email notifications. If the issue isn't resolved within 7 days, your account will be suspended until payment is received. You will not be charged for periods of suspension.

5. Exceptions (we'll refund you)

We will issue a full refund, regardless of the rules above, if:

• We were unable to deliver the Service during your billing period due to a sustained outage or bug attributable to us (not to Meta/Instagram platform changes outside our control);
• We charged you in error (duplicate charge, incorrect amount, billed after a valid cancellation);
• You are a consumer in a jurisdiction with mandatory statutory refund rights (such as the EU 14-day cooling-off period for certain digital services) and have not yet begun using the Service materially.

6. How to request a refund

Email support@elevion.cc with:

• The email address on your Elevion account.
• Your invoice number (found on the billing page).
• A short reason for the refund.

We process refund requests within 5 business days. Approved refunds are returned to the original payment method and may take an additional 3–10 business days to appear in your account, depending on your bank or payment provider.

7. Chargebacks

Please contact us first before initiating a chargeback with your bank. Unresolvable disputes will be handled fairly; however, fraudulent chargebacks may result in the permanent termination of your account and may be reported to Mollie, PayPal, or the credit-card networks as payment fraud.

8. Governing law

This Refund Policy is governed by the laws of the State of California, United States. Mandatory consumer-protection rights available to you under local law are not affected.